FAQ

1. What does Lustera Jewels sell?

Lustera Jewels offers a curated collection of jewelry designed to add elegance, beauty, and confidence to your everyday style. Our products are selected for customers who love timeless accessories, delicate details, and pieces that can be worn for daily outfits, special occasions, gifts, and meaningful moments.

2. Where do you ship?

We currently ship to customers in the United States.

3. What shipping options do you offer?

We offer the following shipping options:

Express Shipping
Estimated delivery: 3–6 business days
Shipping fee: $20

Free Shipping
Estimated delivery: 7–14 business days
Shipping fee: $0

Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: $10

Please note that delivery times are estimated in business days and may vary depending on your location, carrier delays, holidays, or unexpected circumstances.

4. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information if available.

5. Can I track my order?

Yes. Once your order ships, we will send a tracking number to your email so you can follow your package’s delivery status.

6. How should I care for my jewelry?

To keep your jewelry looking beautiful, we recommend keeping it away from water, perfume, lotions, sweat, and harsh chemicals. When not in use, store your pieces in a dry place or jewelry pouch to help protect their shine and finish.

7. Are your jewelry pieces suitable for gifting?

Yes. Many of our jewelry pieces are perfect for birthdays, anniversaries, holidays, special celebrations, or thoughtful everyday gifts. Please review each product description for style, size, and material details before purchasing.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to assist you, but once an order has been processed or shipped, we may not be able to make changes.

9. What should I do if I entered the wrong shipping address?

Please contact us immediately if your shipping address is incorrect. If your order has not yet been processed, we may be able to update it. Lustera Jewels is not responsible for packages delivered to an incorrect address provided by the customer.

10. What should I do if my package is delayed?

If your package is delayed, please allow a few additional business days for the carrier to update the tracking information. If you still have concerns, contact our customer support team and we will be happy to help.

11. What is your return policy?

We want you to feel confident shopping with Lustera Jewels. If you are not satisfied with your order, please contact us within the return period listed in our store policy. Items must be unused, unworn, and returned in their original condition with original packaging when applicable.

For hygiene and quality reasons, certain jewelry items may not be eligible for return once worn or used. Please review our return policy for full details.